Delivery & returns

We do our utmost to ensure that your orders are dispatched as quickly as possible once the Tréca products have been manufactured.  Find out more about our delivery and returns policy.

Shipping your order

In the absence of specific conditions at the time when the order is placed, all Products are “Delivered at Place”.

Products depart from Seller’s warehouses, located at Zone d’Activités Les Portes de Chambord, rue Jean Mermoz 41500 Mer, France, and 7 rue René Moritz, 67110 Reichshoffen, France. Products travel at the risk of Seller.

In case of goods missing, accidents or late delivery, the Customer shall be responsible for notifying all reservations to the forwarder responsible for the above damages, in the time period and form required by all applicable law and regulation. 

Products are deemed as delivered (“Delivery Date“) when made available to the Customer at the place or location as mentioned in the previous clause.

Seller informs the Customer that the Products are available, with fifteen (15) days’ notice. The customer shall have a period of eight (8) days to collect the Product.

Returning a product ordered on the site

Any Customer complaint regarding compliance of a delivered Product with the order must be sent to Seller within eight (8) days after the Customer has received the Product.

After this time, the Customer is deemed to have irrevocably and unconditionally accepted the delivery.  In case of delivery of goods not complying with the order, the responsibility of the Seller is strictly limited to the obligation at its sole discretion to reimburse or to replace the noncompliant Product without any compensation nor penalty.

Please contact our customer service department directly by e-mail at :

Would you like to track your order? Log in to your Customer Area, under Order History.

Do you have another question? We invite you to consult our FAQ or contact our customer service department directly by e-mail at